Terms and conditions

 

TERMS & CONDITIONS

 

The minimum permitted age to order goods from this website is 18 years old and over.

 

Satisfaction Guarantee 

For your extra peace of mind all purchases are covered by our 14-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, contact us within 72 hours of receiving and return the unused item(s) in their original unopened packaging to Cigar Central, accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund – no hassle, for your total peace of mind.

Payment

All prices are in pound sterling and are inclusive of VAT at the current rate. Payment can be made securely using one of the following methods: MasterCard/Visa/Switch/Solo/Maestro and American Express card via our website. We also accept electronic bank transfers. All payments are subject to validation checks and where required, authorisation by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order.

 

Wholesale payment

Payment for wholesale orders is required prior to delivery of shipment. Once we have established order volume and regularity of orders, we are happy for a customer to apply for credit and set up monthly direct debit payments.

Availability

We aim to hold all items in stock; however, should an item be more popular than we expected, there might be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost. The majority of our deliveries are made within 2-3 working days of payment authorisation if the products are in stock. Cigar Central will advise, regarding the delivery date for out of stock items. When an order is requested for priority despatch, the goods are dispatched within 2 working days of payment authorisation. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control e.g. natural disasters, rioting, floods, fire etc. In the unlikely event that your product appears lost or is damaged in transit please contact us.

Damaged Goods

All your goods should arrive in perfect condition; however, if you do receive goods that appear to be faulty or damaged, please notify Cigar Centre within 72 hours of receiving your product by contacting our customer service department. This applies to any items that may appear to be missing. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses that may have occurred due to late or incomplete deliveries.

Local Customs Charges

Some International deliveries may incur local customs charges. We are not responsible for the payment of any local Customs or Duties. All invoices will be stated at their true value, no exceptions will be made. By purchasing from  www.cigarcentral.co.uk  you are accepting full responsibility for these charges.

Delivery

All orders are processed within 2 - 3 business days and delivered within 3- 5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Orders over £50 value will receive an e-mail with tracking information. Please note we can’t investigate a lost parcel/delivery after 2 months of the dispatch date so please make sure you get in contact before that period ends. We aim to delivery all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.

Right To Cancel

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you’ve paid for shipping.

  • The fourteen calendar days start from the day after you receive your order. 

  • If you’re returning your whole order and you’ve paid for delivery, we’ll refund the cost of Standard Delivery to your country even if you’ve used one of our quicker delivery options. For example, if you pay £5.95 for a First-Class Delivery service but the cost of Standard Delivery is £3.95 then we will refund you £3.95. The extra £2 is not covered under these regulations. If only part of your order is returned, any delivery charge you paid won’t be refunded.

  • We need written confirmation of cancellation from you, so you’ll need to get in touch using any of our available contact options to let us know you’d like to cancel your order under the Consumer Contracts Regulations 2013. 

  • If you have already received your order, you will need to return to us the items from your order that you wish to cancel. 

  • The items you return must be in their original condition and will be inspected once we have received them. If cigars are in sealed wrappers the seal must not be broken.

  • We try hard to accept all returns. It is your responsibility to ensure that the returned items are packaged well enough that they won’t be damaged on the way back to us.

  • The cancellation policy detailed above will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.

Specification

Every effort has been made to ensure that the specifications on this website are correct at the time it is printed; however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change in such instances we will do our very best to inform you when placing your order. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given/implied that the goods are true in detail to the description or illustrations published.

Printing & Pricing Errors

Please Note, Prices advertised on this site are for online purchases only and will not apply in our physical stores. In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.

Security

When you shop with us via our website, all your financial transactions are entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all of the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via our secure server please check that you have SSL switched on in your browser.

Complaints Procedure 

In the event that we fail in meeting our high standards of customer service please contact us via: customer@cigarcentral.co.uk

Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.

Product Guarantee

All products carry a standard 12-month guarantee* (unless stated). If your product should fail within this period, please contact our customer services department. If your purchase develops a fault within 14 days of the receipt, we will generally exchange or refund the item provided it is in ‘as-new’ condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights. If your purchase develops a fault after 14 days (and within its 12-month guarantee) we will organise a repair or exchange of the product for you, free of charge (UK only). This does not apply to faults caused by weather damage, accident, neglect or misuse for which there can be no refund or exchange.

Delivery Costs: Our delivery charges are simple.

  • Delivery charge from £3.95 applies to all orders to the value of £75.00  or less

  • Orders over £75.00 delivery charge will be Free and a Royal Mail Second Class tracked service will be used

  • Additional delivery charges may apply at the customers discretion

  • Cigar ashtrays, Humidors and bottles of Alcohol incur a delivery charge of £10.00

 

Changes to the Website 

We reserve the right to make changes to this website, the disclaimers and the terms and conditions at any time without prior notice.

 

Privacy policy

This privacy policy applies between you, the User of this Website and Cigar Central, the owner and provider of this Website. Cigar Central takes the privacy of your information very seriously. This privacy policy applies to our use of all Data collected by us or provided by you in relation to use of the Website. Please read this privacy policy carefully Definitions and interpretation In this privacy policy, the following definitions are used:

Data

Collectively all information that you submit to Cigar Central via the Website.

This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998

Cookies

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below Cookies

 

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011

 

User or you

Any third party that accesses the Website and is not either (i) employed by Cigar Central and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Cigar Central and accessing the Website in connection with the provision of such services;

 

Website

The website that you are currently using,  www.cigarcentral.co.uk , and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this

privacy policy;

 a reference to a person includes firms, companies, government entities, trusts and partnerships;

“including” is understood to mean “including without limitation”

 reference to any statutory provision includes any modification or amendment of it;

 the headings and sub-headings do not form part of this privacy policy.

 

Scope of this privacy policy

This privacy policy applies only to the actions of Cigar Central and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 

  • Data collected

  • We may collect the following Data, which includes personal Data, from you:

  • Name

  • Date of Birth

  • Contact Information such as email addresses and telephone numbers;

  • Demographic information such as post code, preferences and interests;

  • IP address (automatically collected) in each case, in accordance with this privacy policy. 

 

Our use of Data

For purposes of the Data Protection Act 1998, Cigar Central is the “data controller”.

We will retain any Data you submit for as long as the business requires.

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and/or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below

 

Security

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service

and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. Internal record keeping;

2. Improvement of our products / services;

transmission by email of promotional materials that may be of interest to you; contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy. Third party websites and services Cigar Central may, from time to time, employ the services of other parties for dealing with certain processes for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.

Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998.

 

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

Controlling use of your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include thefollowing: use of Data for direct marketing purposes; and sharing Data with third parties.

 

Functionality of the Website

To use all features and functions available on the Website, you may be required to submit certain Data. You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).

 

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Cigar Central (where such Data is held) on payment of a small fee, which will not exceed £5.00. Please contact Cigar Central)

 

Security

Data security is of great importance to Cigar Central and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.  We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

 

Cookies

This Website may place and access certain Cookies on your computer. Cigar Central uses Cookies to improve your experience of using the Website and to improve our range of products. Cigar Central has carefully chosen these Cookies and has taken steps to ensure that your privacy is always protected and respected. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. Before the website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Cigar Central to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

 

This Website may place the following Cookies:

  • Type of Cookie

  • Purpose

  • Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

 

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are

using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are

looking for easily.

 

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

 

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. If any court or competent authority, finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable,  that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

 

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

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